The queue at AVIS was rather long, likely because it's a large platform with good reputation. The customer service attitude was acceptable, but they added roadside assistance insurance without informing me. I only discovered this after checking my credit card statement following a car exchange. However, I had already purchased full coverage insurance during the booking process.

It might be because we arrived late, after midnight. The car rental company's airport pick-up service was not available, so we took another rental company's shuttle bus to the rental location. The computer system at the service desk was down, and there was only one employee handling things manually, which made the waiting time a bit long. Luckily, the staff had a great attitude, and we successfully completed the rental process in the end.

Very satisfied

The service was okay, and they did try to sell insurance. Just inform the store that you already have insurance via the platform.

Good service. No waiting in line.