Extremely satisfied

The waiting time was very short, and we completed the car rental procedures quickly.

Both pick-up and drop-off are very convenient. There was no insurance upsell during pick-up, and at drop-off, the guy at the counter just took the keys, recorded the mileage, and said everything was okay.

There were many people when picking up the car, but returning was quick (possibly because I had full insurance). The free shuttle was convenient, the return location was near a gas station, and the car was in good condition.

The counter staff on collecting the car were thorough but slightly short on informing us to check the car for damage before we leave & what petrol was in the tank, but I went back and he was pretty good with the paperwork & sorted it quickly, On returning the car the young man was BRILLIANT, helpful & thorough and moved us through as quickly as possible, shame I didn't get his name but definitely a great man.