Was not given the car we had booked. Instead was offered a Nissan Quashqai

Yes, car was an upgrade and was superb.

Good booking experience all round.

The car wasnt ready at the appointed time, and we had to go buy lunch and come back, before it was ready. even then it took over two hours to get organised. we werent the only ones that day everybody was waiting over a few hours for their cars.

Easyrentcars by comparison were a breeze to deal with.

The car I booked for the 5 people plus luggage was a VW Passat Estate, but at the desk they stated that they didn;t have any Passats available and i was offered an alternative for the grade I paid for. This was a Skoda Octavia Estate which was over £30 cheaper on-line than the Passat. I said this and was offered a Nissan Qashqai (not big enough) and also a KIA Sportage (may have just been big enough), so I took the Skoda with the promise of a £30 discount to be credited back to my card. The car was absolutely fine and carried all luggage and 5 of us no problem, but as there were no PAssats I had no choice. Why advertise a car if you know there aren't any available. The Skoda was great but if i really wanted that car i would have booked it online first.

Booking Platform was good and easy to use. Prices were good but not sure that the magic price matching worked. Will use again.

The car is excellent better than I thought.