Satisfied overall. However, upon returning the car, the rental company mentioned there was sand inside and needed to assess it, potentially leading to charges. Traveling along the coast naturally brought some sand into the car via our shoes. We filed a dispute, but the deposit has not yet been refunded, so we don't know if there will be any charges.

There was only one member of staff on duty and the booking process takes a while. With customers ahead of use and after a long haul flight another agent would have been welcomed. When it was our turn the agent was very pleasant and professsional.

No problems at all and the message sent to use during the hurricane was appreciated.

Very convenient, the process was also very simple

I took us about 1.30 hr to get a car but it might be pretty crazy on that day(other brands did have similar experience)

Very bargaining price including valuable point system

Like: We loved the Ford Suv. It drove very well....very good turn ratio and handled the sharp curves in the mountains well. It was very clean. I am now thinking about buying one!!
Dislike: I did not realize this company was associated with England. When I picked up the car they asked me for a passport which I did not have because I am a USA citizen. They said this company gave me an European discount which made the rates lower. I guess this also would have effected my coverage if I had been in an accident. My insurance would have covered me but it would have been a real hassle.