The female staff was very nice. There was no aggressive upselling of extra insurance, no charge for drivers under 25, and no fee for adding an additional driver.

Queued for about 10 minutes, very enthusiastic service.

Overall service was decent and fairly quick, and no extra charges for additional insurance or fees.

Crowded

Our order included an additional driver, but the staff told us their system did not show it and that we had to pay extra. They said they checked multiple times and confirmed it was not there, so we ended up paying an additional 300 RMB. Moreover, the counter staff kept insisting that our car was insufficient and pushed us to upgrade to a better model, which we adamantly refused. In reality, the car we rented was completely adequate. We are very dissatisfied with the counter staff, as they had no intention of solving the problem. We will never rent from Budget again; their service is as cheap as their name suggests!