Service was satisfactory and standard.

The entire pickup process was appalling. The ticketing system in place doesn't work (people push, miss their numbers and return later) and we had to wait for well over 2 hours past our pick up time. One of the staff members was also quite rude (although the lady who eventually served us was fine). Each customer took so long to deal with - they really need to modify the collection process.

Everything was great. They didn’t try to hard sell the additional insurance. They did go over the car with a fine toothed comb but I didn’t have any damage. Staff was nice enough.