Pretty good. There were many people picking up cars, but there were also plenty of staff at the counter, so waiting a bit was normal. I bought the most comprehensive car insurance on QEEQ, and when picking up the car, they asked if I wanted to buy personal accident insurance. After thinking about it, I decided to purchase it—4 people, 7 days, totaling $250.58. They also asked if I would refuel the car myself when returning it. I chose to refuel myself, and there are many gas stations near the airport, which is very convenient!

We waited over an hour to get our car. It was the longest wait I have ever experienced. When you return the car, the attendant would barely talk to me. I would like confirmation that the car has been inspected and that is is satisfactory.

Booking was easy and the email & text communication was good.

Long wait time for pickup, but drop-off was very quick and easy.

The Budget arrival service was well signposted and quick with very small wait. The vehicle was clean, spacious and easy to find within the covered on site airport car park.

Cheapest provider with excellent customer service. Easy to use website and useful pre arrival instruction and helpful reminder info on day of drop off. Would recommend and use again.