They pushed the Fuel Service Option on us, which I might have avoided if my English were better. Also, we returned the car at 7 PM (closing time is 8 PM) to save a night's parking fee. In the rush, I left my GUCCI sunglasses in the car. When I went back at 7:45, the staff said they couldn't find them. So upset and heartbroken!

The counter asked for a translated driver's license, typically required for international tourists. However, self-service car pickup was available at the machine. Last year, I had to fill out a complex form, but this time self-service pickup was completed in less than three minutes! Alamo retained my previous information.

The process was convenient, everything was done in about 10 minutes.

The car was great except it smelled horrible of marijuana. We had two small children with us. It was so bad that we had to buy an air freshener to put in the car. We all were getting nauseous every time we got in the car. This was a non smoking vehicle so I can’t believe someone turned the car back in smelling that strongly of marijuana.

Smooth and easy

It will be appreciated if the car screen can be cleaned up before renting out