There were unexpected charges during the rental. As we had just arrived in the USA, we hadn't activated our phone service yet. By the time we contacted the rental platform, it was past the one-day communication window due to the time difference. About a month after returning the car, additional unexplained charges of around a thousand dollars appeared.

They overcharge. I want to file a complaint. I initially booked a smaller car, upgraded to a larger one for 10 days, but was charged 13 days of upgrade fees. Also, I forgot to refuel when returning the car and was charged for two full tanks of gas.

Good attitude and short waiting time

The service was excellent.

First time renting a car in the US. Everything went smoothly, both picking up and dropping off the car. No pressure to buy extra insurance (probably because I bought full coverage). The location is a bit hard to find as the office is inside a hotel. Had to keep asking around to find it.