Very satisfied

Very satisfied, excellent service attitude.

The queue was too slow.

The cars from Dollar are relatively old, but they work fine. They even gave us a free upgrade. Both picking up and returning the car were very convenient. However, they always try to add insurance without asking, so make sure to double-check when picking up the car. QEEQ helped me communicate and get it removed, so overall, I'm fairly satisfied. There are toll roads on the East Coast of the US, and I got lost a few times. I was charged $50 when I got back home, so be careful. On the West Coast, there's only one toll at the Golden Gate Bridge.

Very dissatisfied! I booked in advance and paid in full, but when I arrived at the specified location to pick up the car, the counter said there were no cars available at all. Yes, not a single car. I immediately called the US headquarters, but it was basically useless! The attitude of the counter staff was extremely bad. After a 16-hour flight, I thought I could get the car and head straight to the hotel. The customer service personnel were not only unapologetic but also very impatient. Having lived abroad for 12 years, I can't understand this level of service and attitude. I used to think that as long as it was a regular company operating abroad, there would be regulatory oversight and the credibility wouldn't be in doubt. This experience really opened my eyes! So I urge everyone to choose bigger, well-known companies like Budget or Avis, as the service quality is more assured.