Very satisfied

I chose Dollar because of the Grand Cherokee, but they didn't have one at all. Instead, they gave us an old Ford Edge. The car had many scratches, wasn't cleaned inside or out, and had no windshield wiper fluid. On the plus side, the paperwork was straightforward and hassle-free. A Chinese driver's license with a self-made English translation was sufficient, although I also got an 'international driver's license' from Taobao.

Everything was good. The only drawback was being forced to pay for roadside assistance insurance, over 1000 yuan, which seemed unnecessary and turned out to be useless. This wasn't mentioned when booking the car.

great service and price

very much

The car was great. We were missing a remote control though so the key would set off the alarm when we opened it. Pick up was very simple.

I found the website intuitive and relatively easy to use. Sometimes there was too much choice though which made the process longer.