The pick-up and drop-off store service was very warm and friendly. Since the car pick-up was in Germany, an accident occurred during the trip. Europcar in Austria tried their best to assist with a car replacement, and when no similar car was available, they considered the option of repairing the vehicle. Ultimately, we opted to switch to a slightly smaller car. Although the whole process was a bit complicated, you could feel that everyone tried their best. Additionally, QEEQ's support from China was excellent, constantly tracking our car replacement progress overseas. They also kept reminding us of the requirements and procedures for on-site compensation and subsequent claims.

The pickup location was relatively easy to find. The car condition was average, but the interior space was quite large, with a total mileage of nearly 60,000 kilometers. On the highway, there was significant noise inside the car. Midway through the trip, the engine oil low-level warning suddenly appeared, but fortunately, after turning off and restarting the car, the warning disappeared without further issues. The road system near Frankfurt Airport was quite complex, but by following the signs, we successfully located the drop-off point. The return process was smooth and hassle-free. Train tickets in Germany are very expensive, so renting a car for three people, with a one-way drop-off in a different city, allowed us to explore Leipzig along the way, stay for a night, and cover other travel expenses, all for roughly the same cost as three train tickets.

The location is very convenient, close to the train station and easy to find.

Pick-up and drop-off were very easy.

A very large and reputable car rental company with excellent service.