The vehicle's condition was not great, and I really didn't like the car provided.

Quick pick up procedure. Appreciate the photo instruction re notification of any scratches on pick up as always concerned I might miss something before I drive the car away.

Quick pick up and drop off. Counter was easy to find in the airport.

Booking process was easy and afterwards I requested an invoice via email, which was send pretty quick.

Digital clock kept flashing which was a bit distracting at night, 10 minutes after I drove out the fuel gauge dropped. Drop off was very efficient except they could not give me proof of condition, I had to take a photo of the ipad screen.

Counter staff became hostile when I didn't want to purchase additional insurance (not needed as i had an annual SDCW policy). On returning the vehicle, the staff member inspected the car and found 2 minute scratches (almost invisible to the naked eye and certainly not done by me) and said that, technically, I was responsible for this as the 'damage' had not been reported when I picked up the car. She decided not to charge me as she was 'tired'. I am not an easily annoyed person, but her attitude made me very cross. I would not use goldcar again. If you choose to do so, I would recommend inspecting thoroughly the vehicle on pickup and making sure that you report even the tiniest scratch and paint chip before accepting the car.