Quick in and out!

We couldn't ultimately rent the desired Jeep Grand Cherokee, only an equivalent Enclave. We made efforts to switch cars at the rental site, but due to the one-way rental situation, many cars were restricted. We also called Dollar's customer service, but the phone lines were down due to continuous snowfall.

Drop off at Orlando Sanford airport was awful. Pouring down rain pulled up car no one from Thirfty rent a car in sight. Sign said to leave keys in the car so I did. I was so worried that this is all I needed to do. Got on my plane and tried to call thrifty could not get through to the location. Finally called the roadside service just to get a person. They went into the computer and told me it was OK to leave the car there with the keys. Terrible terrible customer service at pick up I was completely wet from running back-and-forth to the car. No help from thrifty

Did not receive the email receipt of final payment. This has caused great inconvenience as I have been unable to claim reimbursement for the expense. Every other car rental company emails the receipt immediately. Very unhappy.