Pleasant and extremely painless experience. Thank you

In September last year, they provided me with a car whose brake pads were severely worn and unsuitable for driving! After driving just over 50 kilometers out of London, I had to replace the brake pads, which disrupted my schedule for the entire day. We requested compensation, but there has been no response to this day!

The car rental company instructed us to check the car condition and inform them, but said there was no need to inspect the tires carefully. When we returned the car, a small cut was found on one of the tires. We informed them that we drove only on city roads and highways, where there was no chance for the tire to get cut. Still, the company deducted the repair fee from our deposit. Other companies usually hold a pre-authorization on the deposit, but they directly deducted £200 from our deposit. It feels like they are trying to make extra money through other means. Customer service never replies to emails. The return location is also hard to find.

Very satisfied

My husband and I both had our driver’s licenses translated. The service staff only filled in my information and then insisted that we buy more insurance. We said we already had insurance but she claimed that only I could drive the car. If my husband wanted to drive, we would need to pay an additional £50 per day. After we got in the car, she kept warning us that if my husband drove, we would be fined £1000. Eventually, my husband went back to the office and another staff member clarified that we just needed to add his license information. It was frustrating!

The staff were very welcoming and helpful. There was an issue with my rental but they managed to sort it out effectively and quickly.

Very easy to use and great prices.