Budget Mission Viejo Bg Review: Pickup/Drop-off Very good, Cleanliness Acceptable, Customer Service Po......

W.Barton

United States

Reviewed: Tue, Dec 26, 2023

About Budget: 6.0 /10

I'd booked a rav4 6 weeks before arrival. It was not the car I pre booked. The young man on the counter was useless. Sent me to another collection point 30mons drive away where I was told I could swap for the car I booked The agent on the desk was even more rude and unhelpful than the first guy. Summary ... make sure you get written confirmation with regards your order before arrival.

Budget

Mission Viejo

United States

Small SUV | Toyota RAV4 or similar

4-day rental

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Tony Barrett

United States

1 days rental

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Orlando International Airport(MCO)

Orlando

United States

Reviewed: Wed, Apr 19, 2017

About Budget: 2.0 /10

First, they added many insurances without asking me and charged my card directly. After I insisted, they removed two items but left three. When I asked why the amount was different from the order, they said it was a deposit that would be refunded when the car was returned, which was not the case. Second, they tried to persuade me to upgrade the car I had booked. I reserved a Ford Fiesta, but when I arrived, they told me they only had a two-door car, smaller than a Mini Cooper, and suggested adding $10 a day for a bigger car. I refused, and in the end, they did give me a bigger car, a Nissan Sentra, saying it was a free upgrade. This is nonsense; the whole parking lot didn't even have two-door cars!