Initially, they gave me a faulty car, but I was able to exchange it for another one at a different location.

Very good

Overall, it was a good experience. After all, they are a big company. The car we got was clean, though it wasn't a Ford Focus but a Kia. There was a note in the car saying it had been cleaned. There was a small paint chip on the car door, which we photographed when picking up the car. So far there haven't been any charges or disputes.

Pretty good. You need to provide a stay address in the U.S. when renting. I didn't notice this requirement with Alamo or Hertz. Also, spouses are automatically added to the rental agreement, which doesn't need separate mention.

The car suited us perfectly for our two hour drive to Philly, and it was presented to us in a very clean condition.

Incredible value, and a painless booking experience. Thank you!