Very good!

I originally booked an Alfa Tonale from Arrow, but they gave me a relatively new Toyota Raize instead. It only had 6,000 kilometers on it and was a plug-in hybrid, which was quite nice. The car was spacious as well. Since I purchased full insurance, the return process was very smooth—they just checked if the tank was full, and that was it. The deposit was refunded quickly; I received the money the next day. The only downside was that both pickup and drop-off were in the underground parking lot on B4 next to the store. The sharp turns there really tested my driving skills. When returning the car, the staff inspected it at the roadside near the store and asked me to drive it back down before coming up again.

Very satisfied

Convenient and efficient, the car is reliable.

Very satisfied with the car rental experience. The staff at the counter were very polite and provided detailed guidance on important points.

This Company is absolutely appalling. They bullied us into taking some insurance policy which we didn't need, and said that if we didn't take it, they would charge us over €1500 deposit. We didn't get the car we booked, even though it was supposed to be guaranteed. The staff were rude, extremely unhelpful and downright unprofessional. I definitely would never use them again. Even on drop off, they were rude. They made me re-park the car and criticized me for not filling the car up at their designated fuel station (I assume they get a commission for that as well!)

Love the ease with which you can book a car, just wish on the App you could filter automatic cars!!