Lovely new car in excellent condition

Very satisfied with the car rental experience.

Pretty good

Europecar offered me a SERES3 EV. I asked them for another car such as Peugeot, Renault, Citroën, etc, but they said they have only Chinese EV cars or Tesla for extra 100 €. I didn't accept Tesla, and take Seres3. During my drive on the first day, the car had problem with electric system. I went to the Europcar Agency in Montpelier Airport. At the beginning they refused to change the car. I called Europcar Help Center and QEEQ help center but didn't contact to anybody. I resist to change the car and they accept to change the car with MG4. This EV car was OK and I completed my travel without another problems.

Booking platform is working very well but help center is not.

Europcar gave us a smaller car than we ordered which was not a problem - what was a problem was that the car was covered in scratches and marks, most of which were not on the contract - when I pointed this out the service person just said to take some photos- this was not satisfactory but we were short of time so ADIS just that - I’m addition the car was not cleaned outside or inside - it looked as though it hadn’t been cleaned properly for ages - and finally when we returned the car back to europcar Strasbourg the person there didn’t check anything saying only that it was all ok - but I now have an extra new charge on my credit card which is unexplained- it has effectively doubled the cost of the car that I paid for through EasyRentCars- I tried ringing europcar in Strasbourg but they didn’t answer so I went to their head office who advised that they needed to see bank statements and details of my complaint- I have sent them an email with these details but they will only respond within 7 business days - I find this as just a delaying tactic - I will never use europcar again as they have a reputation for this kind of post return charging - I should have paid attention to the “reviews” on europcar Strasbourg

Like: Efficient and polite staff; vehicle is new and in excellent condition
Dislike: It would be much better for the contract printed in bilingual, i.e. French and English as we are unable to understand French. Confusion may offer due to communication problems.