Excellent in every way

I picked up the car at night, so there was basically no line. The vehicle provided was nice. This is not my first time renting from here, and the experience is still great.

Satisfied

Initially, I wanted to give just one star, but then I thought that might be too harsh for a budget rental company, so I'll give two stars.
Drawbacks:
1. We reserved the car in downtown San Francisco and were supposed to pick it up at 9 AM. When we arrived, there was no car available, and they couldn't confirm when one would be ready. They told us to come back in an hour and a half. What kind of service is that? The staff had a cold attitude. After waiting for 2 hours, they didn’t provide the reserved Toyota RAV4, instead gave us a Kia Sportage with 16,000 miles on it. When we tried to negotiate, they said, 'Take it or leave it.' I mentioned the delay impacted our plans, and the manager harshly said they would cancel our booking immediately if we didn't accept. We had no choice but to take it. Once on the road, we found the car was in poor condition. The steering wheel shook at speeds over 60 KM/h, making driving feel unsafe.

Good, very convenient.

Very good.