Excellent in every way

You have to wait in line for over an hour in the rental car lobby. It's best to apply for a membership in advance; it will be much faster.

The reception staff had a good attitude. Although we booked a Toyota, we got a Hyundai, but the car was new and served its purpose. The staff tried to sell us many additional items, but we only chose the i-pass at $9 per day. It's not cheap, but it is very convenient for toll roads. When we returned the car, we were charged an additional $180, which was more than half of our total rental fee (2300 RMB). Despite the staff's explanations about taxes and a few hours' delay in returning the car, we still felt unhappy. Taxes should be disclosed in advance or included in the rental fee. Additionally, for a few hours' delay, charging for an extra day should suffice.

When we arrived there was some confusion with what we had already paid to what we were quoted and expected to pay on the Qeeq site. I think this could be a lot clearer during the booking process with Qeeq. Another annoyance was the size of the car we picked up. A Kia Soul is no where near the same size and a VW Passat. However when querying this I was told they were in the same car class. This should be a lot clearer during the booking process. If a car is going to be as small as a Kia Soul we needed to know so we could have booked a car to the size we needed. The biggest delay to our journey was that our child seat did not fit the car we were supplied. The Kia Soul has a built in head rest which obstructed the route for the rear anchor point to be connected. We needed to swap out the car so we could safely fit the car seat. Dollar staff were very helpful and swapped our car. However having to que again and explain the situation meant the whole process took over 90 minutes. As you can imagine adding this time onto an already length journey with a young child caused some distress. We feel there should be some safeguard that car seats fit the car supplied. A VW Passat would have accommodated this child car seat.

Waited for a long time to pick up car; otherwise good.

Like: Very efficient service and the price was much more affordable than all other car rentals and the car was great! Lived the ride back to the airport in the car I had rented. This saved me a long walk with a heavy suitcase!!