Excellent in every way

The service attitude was good, but the procedures took much longer compared to the Herz in San Francisco. Although we were given a car that had only driven a little over 5,000 miles, we found several noticeable scratches during the handover. The staff acknowledged our concerns, made a note, and signed it to avoid any unnecessary issues.

The service was good, and the car pick-up was very quick. However, there were many people, and we had to wait in line for a long time.

The car pickup went smoothly. When returning the car at Los Angeles airport, we found that the return location had changed, which took some time. Overall, although the company is not large, the service is acceptable, and the car condition is good.

Car cost more than expected. I did upgrade to a Kia, but they did not acknowledge my $30.00 lower price that I showed. The counter girl seemed eager to get me out and did not to deal with the lower price I asked her. The car was not real clean but I took it anyway. Also, when I returned the car, I knew it would cost me extra for had but did not expect an $8:00 surcharge to put the gas in. All said and done, I would give Dollar no more than a C plus overall rating

No