Fenomenal

I booked a V-Class but was given an old Vito instead. The oil warning light came on several times, the tire pressure was unstable and kept alarming, and the seats were dirty. Aside from the driver's seat backrest angle being adjustable, nothing else could be moved. The comfort level was extremely poor!

We arrived on time but the designated car model was not available. They offered a free upgrade which we did not accept, so we opted for a paid upgrade.

The service attitude was quite good. I realized a few hours after driving away that I might have left my passport and driver's license at the rental company's counter. When I went back, the staff had kept them safe for me, for which I was very grateful. The queue time for picking up the car was a bit long, around twenty minutes. At pickup, the staff found a small paint chip on the car's front. I didn't recall any scrapes, but I hadn't noticed it during pickup. Fortunately, I had full insurance. After internal coordination, they didn't charge me anything, which seemed a bit inexplicable.

Muy buena compañía, muy buen servicio.

El app es muy amigable y fácil de usar.

Excelente servicio al cliente, sin cargos ocultos como otras empresas. Personal Muy atento, carros ultimo modelo y muy bien cuidados

Como siempre, excelente!