Excellent, especially when compared with my last NYC rental.

The staff worked at overtime and my booked a car has gone. She gave me another car but that is double the original price. I can’t hardly afford it and can argue for getting a better day over and she threatened me to stay as I since she is busy and need to go and complete as much as she can. I had a very bad moment at that time while I’m paying double at least to get the same service.

The user experience is good

Good service

Good app

Vehicle was perfect for our needs

Great vehicle choice at a fantastic price

The wait in line to pick up the car was a bit slow. Eventually a third agent began processing which sped things up. As seems typical these days, there was high pressure to add supplemental insurance and the prepaid gasoline option, which I declined. When picking a car we were told to pick any car in a certain section. Three were there and all three had "do not rent- lost keys" signs so we had to go back and get redirected to another section. After we got the car, everything else was great- no problems. The car was fine and got very good gas mileage. Returning the car was quick and easy.

Like: Good service, got what I needed at an ok price.
Dislike: The car didn't have cruise control, nor could I adjust the side mirrors.