Excellent, especially when compared with my last NYC rental.

Overall not bad, but picking up the car at the store was a bit of a hassle. Additionally, the vehicle's features, condition, and cleanliness were not as good as on the Big Island. Although they washed the exterior of the car, the inside had a layer of volcanic ash on the dashboard, and the steering wheel felt grimy. There were even cockroaches; my friend felt something crawling on his leg while driving, and we eventually saw it crawling into the center console.

Excellent

Great customer service, clean new vehicles. Definitely will rent from them again.

Easy to use booking process. Price protector only gives Easy Car Rental a leg up on all competitors. One can book with confidence (except with Fox car rental co) not only because the price is protected but also because free cancellation.

Pick up was extremely good at Seattle Airport. Staff all extremely friendly and helpful, got us on the road quickly. Drop-off staff were not as friendly and failed to explain why an early drop off fee was charged despite drop off only being 25 minutes before late fee would be charged. This was extremely disappointing.

Like: Service staff was friendly and helpful
Dislike: Waiting time at SF airport car pick up was too long