On the whole effective lacking in pick up detail was annoying

Excellent

Booked for 9:30 AM pickup, ended up waiting over an hour to get the car.

When picking up the car, the staff provided practical suggestions for early pickup. The car was very functional, and the comprehensive insurance offered made our trip much more reassuring. Unfortunately, the cleanliness inside the car needs improvement. There was a strong odor (similar to vomit). Although it's a four-door nine-seater, only the front row windows are adjustable, and without the air conditioning, the air inside doesn't circulate. It's recommended to have staff nearby or accompany you during pickup, as we were initially unfamiliar with the car's operation and had to return to the pickup registration center to ask for help.

Waited in line for at least an hour, when we got the car we had paid for it wasn’t the cleanest inside and when my partner opened the passenger car door the handle fell of even though it was reported in the damage report we got the car should never had been given out

Staff were great. Although the vehicle delivered was a lot larger than I had booked it worked out well for us.

All went smoothly.