Easy one way rental.

The counter is really small with just one staff member, so things move a bit slowly. We didn’t make it in time to pick up the car on the day we booked, so we went the next day and our original car type was no longer available—they gave us an SUV instead. We waited a little while to get the car, but it was very new and super clean. Returning it was easy too, we just had to drop it off in the hotel parking lot.

They even gave me a whole case of oil, which was awesome.

The car pick-up process was quite fast. The entire floor in San Jose was filled with rental companies.

2 points. 1. Counter staff should be clearer that full insurance is USD$45/day. I had the impression that it was USD$45 per the period of rent (2 days) so I went ahead with the full insurance. 2. Though the drop off point indicated as in terminal. It's not true. After dropping off, we need to take air-train to the terminal which was quite inconvenient for us as we have 3 large luggages and 2 small luggages. The reason why i went ahead with budget as i thought the returning point is within the terminal and it will be much easier for us.

All is well.