Helpful staff but car not perfect

Everything was great except for the queue to pick up the car. The car we got was brand new, even the steering wheel was still wrapped!

Excellent

This local Italian car rental company is very laid-back, no upselling at all. What you book is what you get. I had to ask for full insurance myself for it to be added. The rental location at Florence train station has separate spots for paperwork and car pickup. It's about a five-minute walk between them. Most importantly, the car pickup spot is in a garage outside the ZTL, which is very convenient! Once you finish the paperwork and walk over, the car is already prepared. There were no staff members around to explain anything, very laid-back! You inspect the car yourself and contact staff if there are any issues. During the paperwork, the staff told me to return the car with a full tank of fuel. I assumed the car was full when I picked it up, but it wasn't! I filled it up upon return and realized it wasn't full when I picked it up. I mentioned this to the staff when returning the car, and he just smiled and said I simply spent a bit more money but there was nothing he could do.

The instructions for pick-up and drop-off are not clear, and the map navigation cannot be used.

Asked for a VW polo but was given a Citreon C3, was initially disappointed but the service on the counter was good and offered me a choice of vehicle