Helpful staff but car not perfect

Rome Termini train station is likely a major transportation hub, and by 8:40 in the morning, there were already many people in line for car pickup. We waited an hour for our turn. They had complete Hague certification, but the service staff strangely insisted on an international driving permit, which surprised us. It was different from what we had researched before. However, the staff members who handled the pickup and drop-off were very kind, and the car was excellent. The trunk could fit two 24-inch suitcases, two 20-inch suitcases, and still had extra space.

The service was excellent! The car's trunk can fit one 30-inch suitcase and one bag, for your reference. This car is commonly seen in Europe.

Extremely satisfied

car was dirty, customer service staff was rude both at pick up and drop off. they spoke badly with us. the car was in poor mechanical condition

I arrived a minute after midnight at their office, had to wait in the queue anyway, and the was made to pay 45 Euros for "out of normal hours" pick-up of the car (i.e. past midnight). Pathetic...