Helpful staff but car not perfect

Good price, helpful staff, quick drop off.

The car they rented to me was extremely terrible. It was the worst car rental experience I've ever had. Firstly, the car didn't have a reverse camera, and it's 2024! Can you believe that a car still doesn't have a reverse camera? Secondly, the car's dashboard displayed a battery level that continuously dropped as you drove. To recharge, you had to brake frequently, making me feel like an idiot braking on the highway. Thirdly, the air conditioning was inefficient and only cooled when the car was moving. When stationary, it was no better than a fan. Lastly, the most intolerable issue was the lousy USB port. I had to use USB for navigation since Bluetooth was not an option, but the car's USB port was very unresponsive. Often, it would disconnect while driving, losing the navigation, and eventually, it stopped connecting altogether. Truly garbage.

The location is excellent; it's actually the first one. I booked the cheapest manual car group, and they gave me a Mercedes Smart 4-door with a panoramic sunroof. It looks so cute and beautiful! It's a new car with only 7100 kilometers, very easy to drive and fuel-efficient. Great experience!!! The Italian lady who processed my order tried to sell me window and tire insurance as usual. Initially, I didn't understand because I had opted for comprehensive insurance with zero excess. As an experienced driver, I am confident in Italian security, so I didn't buy it. It wasn't expensive, about 58 euros, so it didn't really matter since my hotel had parking. When returning the car, they check it as usual. I was very careful, and Italy is quite orderly without any dangerous maneuvers, making the drive enjoyable! Renting a car for a self-driving tour in Italy was really enjoyable. At Milan Airport, the car rental company's office is on the first floor below the arrival hall, following the arrows. After completing the paperwork, they give you the key to pick up the car from the parking lot. The car was very clean. When returning, follow the signs for car hire, which are very clear. Slow down a bit to see them and follow the directions to Parking Lot B. Park in the same spot where you picked up the car, then walk a few steps to their office. The return process only takes about 5 minutes. I had bought a lot of mineral water that I didn't finish and left it for the rental company. The staff was very pleased. A small gift can be nice sometimes. This time, I was always careful to avoid illegal parking in Italy, and speeding was my only concern since everyone drives fast. However, driving at the speed limit might hinder other cars. If there were no violations, the trip would be perfect! They held a 400-euro deposit. It didn't seem like a pre-authorization because it wasn't released even after returning the car. I'll wait for up to a month to see if it's refunded. If not, I'll have to contact QEEQ customer service. Overall, this company is reliable for renting a car. Very professional!

The car model I wanted was not available. The car provided had nearly 80,000 kilometers on it. The fuel gauge did not show full even after refueling in the return area, always missing one bar. It felt like the gauge was manipulated. When returning the car, they said the tank was not full and wanted to charge nearly 50 euros. After lengthy negotiations and inspections confirming it was full, I still found extra charges on my bill after returning home. Not sure why, but I'm not going to bother. I won't choose this rental company next time!!!

The biggest disappointment of the whole process was when we had to queue at the counter for nearly two hours to get the vehicle and that affected badly our plans for the day.