It really made our trip to have our rental car!

The service was pretty good, except they tried to upsell insurance. But I declined since I had already purchased full coverage in advance.

The service was professional and very nice, no upselling.

I booked a car in Milan, but we arrived late at the pick-up point during lunch break. After making a call, a friendly Italian guy came to open the door for us, although he charged a 30 Euro service fee, it was better than waiting for 2 hours. However, the automatic car we booked wasn't available because the system didn't have our order information. The only car left was a small manual Fiat, which we couldn't operate. Another automatic car had to be returned to Milan, not at a different location. Reluctantly, we had to give up. In the end, thanks to QEEQ for assisting with the refund after we returned.

I booked in Florence city center but failed to realize that they close at 12:30pm on Sunday. After a couple of hours of panic, my wife and I went to the airport car rental, after a few minutes, the staff managed to switch the pickup point to theirs and we were on our way. Very grateful to the staff are the Europcar rental at Florence airport, they helped us out a lot!!!!!!!

J'ai selectionné une categorie de vehicule type peugeot 3008 pour avoir un grand coffre et je me susi retrouvé avec une audi A3 qui n offre pas du tout les meme services.