Go nowhere else.

The handling was not particularly efficient. Average. I didn't receive the car keys and had to wait. I waited and waited, but no one came. When I went back, it turned out the keys had been ready for a while, but no one informed me.

Both pickup and drop-off were very quick. We delayed the car pickup by two hours and correspondingly extended the drop-off, and there were no extra charges. After clarifying the unclear fees, we were not forced to buy insurance. Very professional. When inquiring about a children's booster seat, the customer service was very patient in telling us where to buy one. Great service.

Took three attempts to find me a car. That's three times I was sent to walk to the parking lot (in the freezing cold night) and back to the office. Took nearly an hour to get the car. Gas tank not full, 5 miles after leaving the parking lot the needle moved off full, so probably a gallon

Fine

Ma réservation a été confirmée et quand je suis allée dans l'agence (sur Eraste Landry Street in Lafayette, LA) que j'avais choisie, ils m'ont dit qu'ils n'avaient pas de voiture et qu'ils me téléphoneraient quand ils en auront une....Quand? Iimpossible de le savoir. Le personnel ne semblait pas s'en soucier plus que ça et n'a rien fait pour trouver une solution. Je me suis donc rendue à l'agence sur Pinhook road et là je tire mon chapeau au personnel qui a été très serviable et très soucieux de la situation. Ils m'ont trouvé une voiture et m'ont offert des avantages (réductions, facilité pour le retour du véhicule, assurance) et tout ça avec un sourire rassurant. Merci encore à l'équipe de Pinhook Agency pour avoir su gérer cette malencontreuse situation.

RAS

Like: Especially the office director he is top.Very helpful and always very smart.