Very satisfied

The paperwork was processed quickly. The staff informed me that the car was in good condition, and I could pick it up with half a tank of fuel and return it the same way. Washing the car before returning it was not necessary.

When I booked, they said all customers could receive a Suburban. However, at pickup, the customer service said there were none left and gave me a GMC Yukon XL. In the parking lot, I noticed a ready-to-go Suburban parked diagonally opposite. I used my US driver's license and phone customer service for online pickup. So initially, the upselling services weren't too excessive. Still, not getting the car I wanted felt like a rip-off.

Long queue on arrival at Hertz counters. Only 4 position open of 13 available. Had to then endure a hard up-sell to more expensive vehicles (up to $100 per day extra). Twice had to have the rental contract changed to get back to the Rogue that had been ordered.

Had not used QEEQ.COM before but everything worked well and would use again. Certainly cheaper than going to Hertz direct. In future, please remind us that you want photos of the counter and road trip. I didn’t take any this time.

Like: So smooth and easy to drive and no problems at all.
Dislike: I loved the car so much and wished I had one the same.