I rented a new energy car for just one day and they charged a $200 pre-authorization at the counter. When I returned the car in the evening, the office was already closed, nobody inspected the car, and I wasn't provided with a bill or receipt. Later that night, $100 was suddenly deducted from my account, which scared me into thinking my credit card was fraudulently charged. I locked my card! After contacting the customer service at the rental platform, I learned it was because I didn't return the car with a full charge. They charged a $15 service fee but withheld $100 just in case there wasn't enough? So overall, they charged me $300! It was baffling. A day later, an attempt was made to deduct $1, though it failed. They never sent me a bill, and I had no idea why these charges kept coming. Eventually, I had to request the bill through the rental platform's customer service. Overall, it was a very poor experience, and I will not use this store again.

It was fast and easy. The vehicle was clean, safe, and had up to date features

Excellent

They usually recommend full insurance, which you can refuse.

Customer service at car rental was unsatisfactory. Car exterior and interior was dirty and filthy upon pick up. They also did not make any attempts to address my concerns about it. I will never rent from Hertz EVER again.