Terrible. Necesito reembolso

Easy pickup, attentive service

No Chinese service

1. Extra insurance was pushed when picking up the car. They said we needed to buy liability insurance for $16 per day. For safety reasons, we added it, but later felt it was unnecessary. 2. They asked us to return the car with an empty tank and charged us over $50, claiming that fuel in NY is expensive. This seemed off since returning with a full tank typically costs around $40. 3. The hotline response was extremely slow. 4. Unhappy with the vehicle: We booked a Grand Cherokee but were given a Buick mid-size SUV. A full-size SUV like the Ford Explorer would have been more appropriate. 5. On the third day, it showed that the oil level was low. 6. On the seventh day, the left rear tire pressure dropped to 15. Contacted the hotline, talked for at least half an hour, they said they'd arrange for a nearby service to replace the car, but we received no follow-up. We ended up changing the spare tire ourselves and spent $20 to check and fix the tire at a gas station. In summary, I've driven in the US three times, and also in Australia, New Zealand, and the UK, and this was the worst service I've experienced.

Highly recommend Alamo! When you exit SFO airport, take the escalator on the left or right side and hop on the shuttle train directly to the rental counter, very convenient. We added $5 per day for roadside assistance. It was secured with a credit card, and in about 10 minutes, we went to the parking lot to get the car. The key was inside the car, just ensure you have your driver's license and contract ready, as you'll need it to leave. On the second day in San Francisco, our car window got smashed near the Palace of Fine Arts. We reported it to the police, then drove to Union Square to try to change the car, but we were told we had to go back to the airport. The car change process was quick and hassle-free, and it was free. We got a new car with only 2400 miles on it, which was even better than the one we had before. Great service! We returned the car at LAX, drove straight to the parking lot, and it took about 3 minutes to inspect. Then, a shuttle bus took us to our hotel. This rental company is awesome, and we will choose Alamo again in the future!

The young man was enthusiastic and thoughtful. He showed us several different cars of the same class and allowed us to choose based on our needs (mainly luggage space and interior space). There was no hard selling.