V disappointing

Firstly, it was impossible to get ahold of anybody at the desk. My flight was going to arrive flight and it was going to be a race to make it to the Budget rental office before they closed. Qeeq couldn’t even get through to them. Secondly, the vehicle was fine on the road but there were many scratches and a fair amount of damage, many of which were not on mentioned in the pick-up report. Instead of coming out to acknowledge the discrepancies I discovered, I was told to take photos and to rely on Budget at the time of the return to trust me. In other words, lack of courtesy and professionalism. Upon the return late at night, near midnight, I had to insist that someone come out to inspect the car to take note of the damage discrepancies. Finally, I did not appreciate the attempt to upsell another vehicle for three times the amount by way of some slick and inaccurately wording. I literally had to have them repeat three times and request the bottom line cost which was the only way to get the honest straight answer.

Unjustified charges without any evidence.

Two months after returning, I was charged a 42-euro fee. Customer service said it was for a traffic violation, but I don't recall any. I was very careful the whole time. Couldn’t figure it out, so I just paid.

They tried really hard but found it hard to cope with just a few customers.

We only got a Ford Focus despite booking an SUV but accepted it as we were in a rush , crap pick up but good drop off.

Dislike: Very easy drop off. Met by staff and keys taken. Very efficient.