We happened to get a brand-new car with less than 10,000 km on it, and the whole rental experience was excellent. The staff knew we already had our own insurance and clearly explained how to file a claim if we ever needed to. Before we drove off, the inspector noticed the gas tank was only half full even though the contract said it should be full, so he immediately updated the paperwork and noted that we’d be refunded for the half tank of gas (since the car has to be returned with a full tank). Overall, it was a fantastic rental experience and completely different from the negative reviews we’d seen beforehand.

Good service

Despite the store being busy with many customers, the staff managed everything efficiently. I was lucky to get a free car upgrade. Overall, a very positive impression.

The car was better than expected, as it was the next level up, and better for size, but cost more, as size booked not present. Needed to take extra insurance as car larger and more susceptible to accidental damage, so cost increased. However, overall satisfied by service and cleanliness of vehicle. Full set of vehicle options were present and great to use, such as sat nav, parking camera, and cruise control.

Booking platform was easy to use and sort. Vehicle choices laid out well to choose right vehicle from online pages. Quick and efficient collection.

The cost was far higher than the east rent voucher - there was a charge for airport tax added which I questioned but they said it had to be paid.