This company is really terrible. The service attitude is awful. When borrowing the car, they were dismissive, and during the car return inspection, they asked me to leave the keys and said they would inspect later. How would I know if they would record some scratches and blame it on me? I had to insist on being with them during the inspection, which they were reluctant to do, and then they made me wait! During the inspection, they found a very tiny paint chip that I didn't capture because of the angle and the dark parking lot. They also pointed out many hidden damages (I think they know exactly where the damages are because they only check if you've taken photos, not the dates). Luckily, I had taken photos of everything, so they couldn't say much. After returning the car, they didn't email me the inspection report. Two weeks later, they charged my card 400+ euros, and then another 700+ euros – one claimed to be a fine (but didn't provide any documents) and the other for a late return (even though I provided my flight details showing I was at the gate). A month later, they charged another 600+ euros without explaining what it was for. This car rental company in France is absolute garbage. There was also a time when the car had issues, and changing the car took from morning till 4 PM, wasting my whole day. Other locations asked questions and then claimed they had no cars. Finally, they found an excuse that I needed to go to the original pickup location to change the car, which took over 2 hours to return to Charles de Gaulle. Utterly ridiculous. If you rent from AVIS at Charles de Gaulle Airport, be very cautious; it's a huge scam!
The pickup and return procedures are relatively simple, and the staff have a good attitude. However, just like other rental companies, the pickup and return locations are somewhat hard to find. Specifically, the instructions for vehicle inspection are not very clear, which needs improvement. We spent quite some time wandering around the airport to find the car, and the return navigation only directed us to the terminal building without providing clear guidance on which lane we should take. The lack of precise routing instructions is a significant issue that must be addressed. The return navigation system needs substantial improvement!
The service was acceptable, but there were a lot of people lining up to rent cars at the airport. After waiting for a while in line, the staff directly gave us a Renault compact car instead of the Toyota model we had originally booked. The staff also reminded us about purchasing insurance, but we told them we had already bought it on the platform. In the end, they charged a deposit of over 300 euros, saying it would be refunded within seven working days. When returning the car, we made sure to confirm this again, and the staff assured us that it was correct.
About QEEQ:8.0/10
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