Very satisfied.

We chose to pick up the car at the Rome train station, which was very convenient. After completing the paperwork, a shuttle took us to the pick-up location. The staff was very efficient, and there was no waiting.

My parents collected the car and unbeknown to them were sold some additional insurance, despite saying they didn't need it. The first they knew was a bill in the post when they got home for an additional 180euros. A tad steep when the initial rental cost was only £88. This is in the process of being resolved, hopefully by budget. But beware and make sure you check everything before you sign.

I was told that i need to pay extra for a snow chain as car does not have winter tyres .