Good but fir the sting at the end. Counter staff trying their best to sell unwanted and unnecessary

Hertz is great!

Satisfactory

The car had been upgraded for our arrival. The check in was very good by Doreen in Melbourne Fl. who explained everything fully and emailed photos of the car bodywork. She commented on our level of insurance cover so NO pressure sales. Would definitely use again.

Qeeq was easy to booking with. We booked the extra insurance cover and joinedt the Diamond Club. Maybe the reason we got an upgraded car.

The customer service was terrible. It took an hour to drop the car off at 10:30 pm. There was only three people ahead of us with two people working behind the counter. There was no simple key drop off. When I got home I realized that I left my kindle fire in the glove box. The next morning I called at 6:30 am when the internet said the rental agency opened. I thought that I could catch them before the car was rented again. No one answered. I called over a dozen times that day and no one ever answered. I stopped by the office twice. The first time they said only one person had a key to lost and found and the manager would be back Monday. I registered the item on the hertz website as directed. They said to come back at 5 pm when there next manager gets there and they might be able to help. When I returned, I waited for an HOUR AND A HALF. I explained the issue to the person at the desk. He said to please sit down and they would check. I waited patiently for 30 min while four guys stood at the desk and appeared to chat. I went up to ask if anyone was looking. They said that they had got busy and hadn’t had a chance. I waited another thirty minutes in a chair RIGHT IN FRONT OF THE DESK. I finally got in line to ask what was going on. After waiting another 30 min in the entire line AGAIN, I had to explain AGAIN why I was there. They said that no one could help me until the ONE MANAGER with the key returned on Tuesday (I was previously told Monday). So why did I wait ONE AND A HALF HOURS!?!?!? I want to speak to a manager, but I cannot get anyone on the phone. Right now I can only assume that someone stole my kindle and are so reluctant to help me.

Like: The drop off in Fort Lauderdale was the speediest I've ever seen.