A perfect car for our trip

Terrible experience! Did I smash their car? Charging me 1500 for a car wash? Next time I might as well remove some hidden parts to make up for the penalty they imposed on me.

Very satisfied

I went to the store to pick up the car, but when I arrived, the store was closed—due to Independence Day in the US—and there was no prior notification. After contacting them by phone, we were told to pick up the car at the airport, which cost an additional $20 for the ride. At the airport, they charged an extra $40 for the pickup, leading to a total of $60 additional costs and wasting a lot of time. Why wasn't I notified in advance? Poor service.

It was pretty average. First, I had to wait in a long line. Then they told me my car model wasn’t available and replaced the Camry with a Maxima. Maybe in North America, they think the Maxima is better? Anyway, the clerk had a look on their face like they upgraded me. So I excitedly took the keys, but saw another family already loading their luggage into the car. I said, 'I think this is my car.' The lady replied, 'Well, I’m pretty sure it’s mine.' We checked and realized we had been assigned the same car. Since their luggage was already in, I had to go back to the counter with my bags. The front desk then gave me a Lincoln Aviator, possibly thinking they upgraded me again, saying, 'This is a brand new car. Are you sure you can handle this?' I was like: Seriously? Overall, I give the service a 2 out of 5. I arrived at the rental company at 10:30 and didn’t get the car until after 12.

Friendly and excellent service. Nice.