Unnecessary stress and 45 minutes wasted due to issue of insurance noted above.
V.Mathur
United States
Reviewed: Thu, Aug 26, 2021
About Hertz:10.0/10
Although QEEQ booking included Third Party insurance, this did not appear on Hertz records and I was asked to buy it as it is mandatory in California. There is some disconnect that should be fixed. Had I bought it, it would have cost me almost $200 more!!
Picked up the car at Miami Airport. The signage was very clear, directing us all the way to the rental center. The queue was a bit long, but we got a really good car that easily fit 5 pieces of luggage. Returned the car at Orlando Airport. After inspection, the staff even drove us to the terminal entrance for our airline, which was very considerate. Hertz offers great service and well-maintained vehicles!
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Customer Service
Unnecessary stress and 45 minutes wasted due to issue of insurance noted above.
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