The car pickup process was quick. They asked about insurance, and when I declined, there was no further upselling. No extra charges for drivers under 25.

It'd be better that customer is provided with more details about the toll fee charge scheme at the counter. Tks

Despite the fact that I had a scheduled pick up at the Herz location in Walnut Creek, no one at this location was expecting me and they didn't have the car type I requested in my booking. They had to call another shop and their driver got me there. The whole process took 40mins!

Agents @this Hertz location were extremely helpful/professional. Long wait for pick up due to amount of customers lined up and one particular client complaining and refusing to leave. Overall, outstanding customer service from the manager and his colleague.

The Kona was said to be an upgrade at no extra cost. It is a good car, but nowhere near equivalent to the Ford Focus in terms of trunk/luggage space.