Very satisfied

I rented a car from Avis this time. A big brand does live up to its name. There was no need to queue during pickup, the process was simple, and they didn’t try to sell me insurance. They just handed me the keys, and the car was parked right across from the counter. The staff said if I was concerned, I could take some pictures for my own records. When I returned the car, they didn’t even inspect it. They just took the keys and told me I was good to go—very straightforward! Before I even left the parking lot, they refunded the 200 euros deposit to my account—super efficient! For picking up the car, it was relatively easy to find. It’s at Hall 3 of Lyon Train Station. If you’re taking the metro, after entering the station, go straight towards Hall 3, then take the elevator in the parking area down to level -1. Once you exit the elevator, you’ll see the Avis sign. A special note about returning the car—it was really hard to find the location. Even though my navigation app said I arrived, it was on my left-hand side but I couldn’t find the entrance. I asked several passersby, but none of them knew either. I ended up driving around and using the navigation app again. After trying multiple times, I finally spotted a QEEQ return location sign ahead, which led me to realize that the parking lot was there.

I rented a white automatic GOLF, the car was in excellent condition, almost new, and no deposit was required, just a tank of gas. When I picked it up, the odometer showed only 237 kilometers. The staff told me I was lucky. Returning the car was very convenient; since it was after 11 PM, there was no staff, so I parked the car in the AVIS parking lot and left the keys in the box. The only regret was that I had to search for the parking lot entrance for 2 hours since it was so late.

Car met expectations-initially told no damage but in fact there were several points of damage. Customer care good and friendly and helpful both on pick up and return