It was good. We felt pressure to return it clean, but that was ok. Overall it was a good experience

Good customer service attitude.

Car met expectations, the only downside was we waited nearly an hour at the desk to get the car and as you can imagine with an 8 year old and a long flight it was to long. Staff were lovely not there fault.

Easy to book

Initially, they gave us a car without a front license plate and not the model I had booked. Later, the patrolling staff at the car park noticed and said it was unusable, asked the service staff to switch, and we were told there were no cars at that spot. Finally, albeit reluctantly, the receptionist gave us the car model we had booked.

There are many people renting from Budget, and the queue can be quite long. No one speaks Chinese, which can be a bit challenging for us since our English is not very good. Luckily, all our orders and requirements were already on the Zuzuche website, so the staff just needed to confirm the order. Returning the car was easy; a staff member came over, scanned the car, and printed a receipt.

AGENT WAS NOT AT COUNTER. AGENT AT AVIS SAID HE WOULD TAKE CARE OF US THEN BECAME RUDE. WE TOOK AN ENTERPRISE RENTAL INSTEAD.