There was only one member of staff on duty and the booking process takes a while. With customers ahead of use and after a long haul flight another agent would have been welcomed. When it was our turn the agent was very pleasant and professsional.

No problems at all and the message sent to use during the hurricane was appreciated.

Acceptable

Budget didn't have a vehicle for me. I have a disabled daughter and specifically booked a minivan so we had space for luggage and wheelchair. After waiting over an hour at the rental counter I was sent to collect an "upgraded" vehicle. No vehicle in the alloted space - it had been given to someone else. In total over 3 hours before I had a vehicle and was able to leave the airport. Shockingly bad service. Never again!

Ordered a large Chevrolet Surburban, but got down graded to a Ford Explorer ( Tahoe size ). Took 1,5 hour to get the car.

The car was ok. The tires needed service.

Good deals.