Excellent service

Pretty good.

The rental process was relatively smooth with no mandatory extra charges. Initially, they said they couldn't find my reservation, but eventually, they rented the car to me. Communication was a bit difficult due to my poor English. Returning the car was very straightforward; the inspector mainly checked the exterior for damage and if the fuel tank was full. Overall, it was a good overseas driving experience.

The car was spacious and comfortable.

Competitive pricing. Ease of booking.

I prepaid £60.40 for the rental. On arrival I added another driver and informed on this cost. However after returning the vehicle I was sent an receipt of charges that totaled £146.62. Rental Charges £51.37 Fees and Surcharges £16.85 Optional Services £27.99 Refuelling Charge £25.97 VAT (20.0%)£ 24.44 My Prepayment showed as £71.50 leaving an outstanding balance of £75.12. I queried the additional costs with Budget as the vehicle was full on return and they agreed to reimburse me £36.15. I am extremely disappointed with this service and unexplained costs and feel I have been ripped off. When I returned the car I was not told my the representative that I would be facing extra costs or explained what I was signing.