Good car, bad service, never more.

Excellent counter staff and drop off staff. Easy to deal with and clear on deposit and costs.

Happy with the platform, will use again.

Car was exactly as expected, clean and good condition. Pickup was smooth although no breakdown cover offered which I thought unusual as would have liked the option.

Please highlight that proof of address is necessary. Can be done with a simple reminder email 5 days prior instead of spam emails.

The staff at Heathrow failed to explain the cost breakdown leaving us to figure it out ourselves. We still don’t understand why the surcharge was higher when we opted for the full insurance coverage. The staff also failed to realise the car chosen has GPS installed and still advised us to pay for the external GPS device. Also the staff didn’t explain clearly the procedures of dropping off the car and the Postcode provided failed to lead us to the correct drop off point forcing us to ask people around us and hotel representatives to resolve the issue. Also when we had an issue with the car and called the hotline, it took a long time for a representative to pick up the call and the responsiveness was slow and the service was appalling as no one called back after seemingly a phone connection breakdown.

Great (I do customer service reports for a living so refuse to write stuff for companies unless they pay me)