Good

Satisfied

A middle-aged female staff member had a terrible attitude. When I presented my chip card, she claimed it couldn't retrieve the information and kept rambling that only Chinese cards couldn't be read worldwide. I told her that I could use my card at other rental companies, but she said there was nothing she could do, and they couldn’t rent us a car. Later, after calling her supervisor, I switched to another card, which was still a Chinese chip card, and she still insisted it couldn't retrieve the information. The supervisor said as long as it was a chip card, it was fine, and only then did she let us proceed.

Short queues, convenient shuttle bus, smooth rental experience, no mandatory charges.

When I showed the English version of the electronic pickup voucher, the Hertz staff said that theft protection (THEFT PROTECTION) and additional driver charge (ADDITIONAL DRIVER CHARGE) were not included. They strongly suggested I add uninsured motor protection, warning me that if I were involved in an accident with an uninsured driver, I would have to cover the losses myself. So, I had to buy uninsured motor protection for $6.99 per day, totaling $20.97.

I was happy because the rental car was in good condition.