Good service

The rental process was simple, with a low deposit and quick pre-authorization release. The car was in excellent condition.

Very terrible, picking up took more than 40mins, asked my details again although I had it booked through your app. Car inspection wasn't precise and When I went to drop off the car, was nearly falsely charged an excess of over $4000 for the damage that was already on the car, luckily I had pictures taken prior to hiring the car. And when called the Clayton branch, I was told the details of that particular vehicle's damages are storred in the system, so why I was given a piece of paper which said there was no damage to the car? How many customers may have or might suffer from this sort of incidents?

Like: the car match to my request.
Dislike: the staff on collection side never marked down the painting defect, luckily i took the picture and proved to drop off point shown that the defect already there when i collected the car. The car is good except the wheel's tyres and alignment not in good condition, driving became more tired and worry about the slippery when driving in wet weather during my trip.