Confusion by Europcar HQ

At Madrid Airport, all the car rental companies are located together, but both when picking up and dropping off the car, only the Europcar counter had a crowd, while the other counters had barely anyone. This really shows how good their car conditions and service are. When picking up the car, the counter was staffed by a lovely lady who spoke excellent English and was incredibly patient. She helped us choose the right car based on our needs and even recommended a car that had only 4,000 kilometers on it. Although we upgraded the car on site and paid extra, the overall service experience was amazing and definitely worth recommending.

We were given a car of the same type, and the seats were adjustable. All six of us were quite comfortable, and there was enough space for our luggage.

Europcar is located at Menorca Airport, turn right after exiting and walk a short distance. The car was quite new and in good condition, the service was decent. They promoted insurance, but when informed of having full domestic coverage, they stopped insisting.