The staff at the car rental agency was extremely patient and meticulous, explaining the car's features, assisting with language settings, and pointing out existing scratches or dents, fully demonstrating exceptional service awareness.

1. Enterprise did not perform pre-rental maintenance on the vehicle; the fuel tank wasn't full, the car wasn't cleaned, the windshield washer fluid wasn't refilled, and the vehicle's condition wasn't thoroughly checked. The front left tire visibly had low pressure, but despite my clear indication, the rental continued, claiming the vehicle had no warning. This made the rental experience very nerve-wracking, posing potential safety risks. Additionally, after driving less than 700 kilometers, the vehicle warned of low engine oil (AB Blue) and indicated it would not start after 2400 kilometers; also, there was a tire pressure warning. Overall, this rental experience was alarming and stressful with very poor service. 2. I suggest that zhuanzhuche emphasizes to this partner that vehicle maintenance and safety checks must be conducted before renting out a car, prioritizing customer safety as the most important concern.

The pickup and drop-off process was very convenient, and the car was in great condition.

When signing the contract, they clearly added an additional driver for over 120 euros. When returning the car, there were no issues, but after returning home, I was inexplicably charged another 50 euros for driver-related fees! I've rented from other companies abroad and never encountered this, and they didn't even inform me in advance. After settling the bill in October, I received another charge notification in December. I have no idea what these charges are! Total scam! I will never rent from Enterprise again in my life!

Extremely helpful staff at pick up and drop off.