The rental company seems to be trying to overcharge. I purchased all the insurance through Zuzuche but didn’t buy the company’s own insurance. When I returned the car, they purposely caused trouble and made me pay nearly 200 euros more. Additionally, during the negotiation process, they claimed I returned the car late, saying that the time spent negotiating meant I had not yet returned it. This was completely unreasonable, and they charged me for an extra half-day rental.

I originally booked a manual transmission car, but was upgraded to an automatic at pickup. The car was in great condition, a new car with only 20,000 kilometers, and even had adaptive cruise control.

We received a free upgrade to a newer car. The vehicle was in great condition, and returning it was incredibly easy and straightforward. Although there was a language barrier, the staff was very friendly and patient. Everything went smoothly!

Smooth communication

Arrived early, but they didn't allow early pickup. Had to wait 2 hours until the scheduled time to complete the paperwork.