Excellent

Very satisfied

The deposit refund process was very slow, and nobody ever answered the store's phone. Customer service kept saying they would respond, but they never did.

Extremely dissatisfied. The downtown office claimed to close at 6 PM, but for two consecutive days, it was already locked by 4 PM. There wasn't even a place to leave the keys. Meanwhile, the Sixt office next door always had staff present. After visiting three different locations, I still couldn't return the car downtown at 4 PM, even on workdays, Thursday and Friday. Leaving the car at the hotel incurred a $50 per night fee. Early the next morning, before 8 AM, I had to return the car to the airport. During the self-service checkout, they charged me for two extra days. Just one extra minute, and they counted it as a whole day!! Other companies offer much better service!

In New York City, there's no choice; we were pre-assigned a Nissan that had already driven over 35,000 miles. The most problematic issue was the return location at Washington Union Station. It required driving into the train station parking lot first, and there were no visible signs for the rental company outside. Setting the GPS to the address provided was confusing. I recommend that the app provides more detailed instructions. Also, when placing the order on the app, a second driver was supposedly added, but it seems Hertz didn't sync the information, so an additional $3 was charged on-site.

Usual attempt by man on counter when collected car to make us purchase even more insurance and he got stroppy when we refused it as we understood that we were already fully covered.

Price was high but hoping it will be a better price next time we book.