Good

Totally satisfied. Great car, very fuel-efficient, and the service was absolutely top-notch. The staff were professional and courteous, overall a perfect experience—I'll definitely book again next time.

After they checked my booking details, the staff just briefly asked if I wanted any extra insurance, no hard selling at all. Then they handed me the keys and the pickup slip, explained the basics, and the whole process took barely ten minutes.

Very satisfied, returning the car only took five minutes

We waited for more then an hour to pick up our car and the then the desk staff were grumpy and made me feel that I was making a big mistake not taking out their insurance. They told me that my own insurance wasn’t good enough and that I would definitely be paying some money to them by the end of my trip. They told me ‘good luck driving here’.

Pick up at Rome Airport took over an hour. I had already booked and paid for car,so should have been much quicker process