ACE Rental Cars, Queenstown Airport Car Rental

Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

ACE Rental Cars - Queenstown Airport Information, Car Rental Instructions & Policies

Address

50 Grant Road, Frankton, Queenstown

Telephone

+64 3 442 3801 / 0800 502 277

Pick-up Instructions

The ACE Rental Cars - Queenstown Airport car rental location is located out of the airport

You can arrive of ACE Rental Cars - Queenstown Airport car rental by free shuttle bus.

ACE RENT A CAR provide a shuttle, but sometimes you are required to pick up the car at Hertz's desk. After arriving at the airport, please call the location at+64 21 774 178 or 03 442 3801, or 0800 502 277 to confirm the pick-up service. If you are running late and you won't be able to collect your rental car at the allocated time, it is important to get in touch with the branch you are collecting from so that we can make alternate arrangements. Call our toll free number at 0800 502 277 and we will do our best to accommodate.

Drop-off Instructions

Remember to refuel to agreed level when returning your rental car to the location. After Hours Returns-Park outside our branch, lock the car and place keys in dropbox at the front door.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:30 -17:00	08:30 -17:00	08:30 -17:00	08:30 -17:00	08:30 -17:00	08:30 -17:00	08:30 -17:00

Security Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards(pre-authorization)

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	NZD 200-500	30-30

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master

E-voucher

Accepted on mobile, a printout is not required.

Age requirements

18 - 80 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

For local renters, you need to bring:

Full driver's license issued in New Zealand

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Not allowed:

Towards any New Zealand islands, taking rental cars crossing border is not allowed.

Ferry Transportation: Not Allowed

ACE Rental Cars does not allow to bring the rental vehicle to ferry. You will drop off your car at one port and collect another after crossing to the other island. A minimum of 3 days consecutive rental required in each island (If the minimum length of rental requirement is not met, then the rental will be charged as two separate hires.).

Excess

Collision Damage Waiver Excess differs by car model:

NZD 5500-5900 for other car models.

NZD 5500 for Volkswagen T-cross,

Theft Insurance Excess differs by car model:

NZD 0 for other car models.

NZD 5500 for Volkswagen T-cross,

Third Party Liability Insurance Excess:

NZD 0

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.5 mi from Queenstown Airport

Hotels

1.3 mi from DoubleTree by Hilton Queenstown

3.1 mi from Oaks Shores

3.5 mi from Oaks Club Resort

Other Landmarks

4.1 mi from Shotover River

CHECK RATES

Map view of ACE Rental Cars Store Location

coordinates: -45.0144 168.745133

Guest Reviews

Total points： 8.8 / 10 Very good

Vehicle condition: 4.9
Vehicle cleanliness: 4.7
Spaciousness: 4.7
Counter staff: 4.9
Pick-up location: 4.2
Drop-off location: 5.0
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

L.Barnett
Queenstown
6 /10 Average
Reviewed: Monday, February 25, 2019
Casey from ACE Christchurch branch was exceptional in dealing with the situation.
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Michelle
Queenstown
10 /10 Excellent
Reviewed: Friday, April 12, 2019
Ladies at ACE were super helpful. They advised me of a road closure which would have impacted on my business trip. Car was in excellent condition and didn't small like a usual rental car. Will be using these guys every time. Cheers
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Anonymous
Queenstown
9 /10 Excellent
Reviewed: Monday, July 15, 2019
Great vehicle, price way higher than expected
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E.WHITE
Queenstown
9 /10 Excellent
Reviewed: Wednesday, August 28, 2019
A little difficult to find the outlet as the communication was 'in terminal'. In fact the outlet is outside the terminal. I have also given the feedback that the deodorizer that they use in the cars (I tried 2 of their cars) is really unpleasant and foul smelling. Suggest switching brands.
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C.Tan
Queenstown
9.3 /10 Excellent
Reviewed: Thursday, September 5, 2019
Exceeded my expectation and they are efficient.
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Anonymous
Queenstown
3.3 /10 Poor
Reviewed: Sunday, September 8, 2019
Charged us for vehicle damage (for a chip under the windscreen wiper) that we don't believe we caused. Couldn't inspect the vehicle on the start of our trip as the pickup location has no external light and we picked it up at night
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Anonymous
Queenstown
7 /10 Good
Reviewed: Saturday, September 14, 2019
They didn’t accept international driving license without translation while in other rentals accepted. So, I have to pay more for the translation. And the car isn’t new enough to use apple car.
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Kellie
Queenstown
10 /10 Excellent
Reviewed: Sunday, September 29, 2019
Great experience!
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Jordan
Queenstown
8.3 /10 Very good
Reviewed: Monday, November 4, 2019
Amazing location. Best at airport as you literally walk out of door and pick up car. Super easy for drop off too. Done in seconds. Always rent from here. Car this time was rather scratched up, staff wasted time taking details they should have already had and the car was rather outdated with no AUX or even ability to get local radio stations.
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Y.LIM
Queenstown
8.3 /10 Very good
Reviewed: Monday, December 30, 2019
Waited 30mins for pick up and it was a raining day, the staff was not friendly enough to let us load the luggages under the shelter and rushed us out to the rain. Car should be under serviced for about 2000km more but rented for us for 13days. The mileage was over when we returned the car.
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Anonymous
Queenstown
9 /10 Excellent
Reviewed: Friday, January 31, 2020
The car exceed my expectations as I rent a Yaris and ended up with a Corolla. Customer service was great
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Anonymous
Queenstown
6.3 /10 Average
Reviewed: Wednesday, April 1, 2020
We did wait a long time to get a vehicle as the customer ahead did not have the correct booking information to hand and held up proceedings, and there was only one customer service rep serving at the time. The car had not been cleaned since the last rental, but the car performed as expected.
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Anonymous
Queenstown
9.3 /10 Excellent
Reviewed: Wednesday, May 25, 2022
The car was exactly as expected and the team were great in their customer service and shuttling us to/from the airport in a timely manner.
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T.Lasso
Queenstown
10 /10 Excellent
Reviewed: Wednesday, January 4, 2023
Everything was perfect
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Anonymous
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 19, 2023
I was a little concerned as I hadn’t heard of Ace before and I saw some negative reviews but I was very pleasant surprised. The car was great and clean. The pick up/drop off process was easy and without issue. Amazing value for money. I would use Ace again.
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A.Staffa
Queenstown
10 /10 Excellent
Reviewed: Tuesday, November 28, 2023
The car exceeded expectations. I had a late flight arrival so I was able to organize with a worker to have the keys left with the Hertz rental station and this worked out perfectly.
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S.CHUAH
Queenstown
7.7 /10 Good
Reviewed: Sunday, December 17, 2023
I booked a Mitsubishi ASX, but was given a Mitsubishi Outlander, it was a little bigger but comfortable the same. Pick up instructions was to call up for a free transfer to Ace Rentals about 1-2 km away from Queenstown airport terminal, the transfer was smooth. At pickup, the guy was clear to explain and checked all documents, but cautioned me about my liability excess is $5500, that got me worried even I bought AXA coverage through QEEQ. At returning the car, the lady was not helpful, I had a dent on the vehicle front passenger bumper cause by a big landscaping rock while reversing for parking, she seemed panicky and quickly made a report for me and charged me excess of $5755.08 on my card. She was not helpful to explain how is the process, more worried about the next customer picking up vehicle, when I ask for credit card slip, she said she do not have one for me, luckily I took a photo of Ace Rentals copy which I signed. Later then I realised on the accident report it said they charge me excess $4783, but then I paid on credit card $5575.08, still not sure why, hopefully could be resolved later when they obtain an assessment of cost of repair to bumper, after Christmas they say. When I ask for if they have a telephone contact which I could call from Singapore, she said another guy will call me. I kept calm , since I had to catch a flight, and trust QEEQ and AXA insurance would help clear things up.
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Daniel Alfred
Queenstown
10 /10 Excellent
Reviewed: Thursday, March 14, 2019
Both picking up and returning the car were quite convenient. Just follow Google Maps.
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Viola Patience
Queenstown
8 /10 Very good
Reviewed: Saturday, October 27, 2018
Efficient service
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Ford Middleton
Queenstown
10 /10 Excellent
Reviewed: Thursday, December 19, 2019
The location of ACE Rent a Car is very easy to find, and the staff are very friendly. When we went to pick up the car, the service was entirely in English, and the explanations were very detailed, especially regarding the insurance policy.
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Willie Haggai
Queenstown
6 /10 Average
Reviewed: Wednesday, October 30, 2019
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j.patel
Queenstown
8 /10 Very good
Reviewed: Monday, September 30, 2024
Nice car
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D.Tremere
Queenstown
10 /10 Excellent
Reviewed: Wednesday, January 15, 2025
Very friendly and helpful staff
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Marlon Gosse
Queenstown
10 /10 Excellent
Reviewed: Monday, October 7, 2024
Very satisfied
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Penelope Charley
Queenstown
10 /10 Excellent
Reviewed: Thursday, November 14, 2024
The service was enthusiastic and the explanations were clear.
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Maria Felix
Queenstown
10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Very satisfied, the process was simple and quick.
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Simona Guy
Queenstown
10 /10 Excellent
Reviewed: Thursday, December 19, 2024
There is a shuttle bus that takes you from the airport to the rental store. The rental process is simple. If returning the car after service hours, you can just park it at the store's parking lot and drop the keys into the key box.
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Eudora Dan
Queenstown
10 /10 Excellent
Reviewed: Sunday, October 5, 2025
Very good.
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Molly Ann
Queenstown
10 /10 Excellent
Reviewed: Monday, October 6, 2025
Ace car rental company is highly efficient. The car was in great condition, and there were no hidden fees. The staff quickly completed the procedures, making both pickup and drop-off smooth. Will use them again next time.
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Lawrence Christie
Queenstown
10 /10 Excellent
Reviewed: Monday, October 6, 2025
Excellent service
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Anonymous
Queenstown
10 /10 Excellent
Reviewed: Friday, December 12, 2025
Super satisfied with the whole experience.
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