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Last updated on: August 3, 2025
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Map View of Car Rental Locations in Crete
SURPRICE RENT A CAR
7.9/10
otoQ
9.0/10
AVIS
8.7/10
CARWIZ
10.0/10
Alma Car Hire
9.3/10
Alamo
8.2/10
Idea Mobility
10.0/10
VOLTA 4u
8.0/10
Europcar
6.8/10
Centauro
9.0/10
CarQ
8.0/10
Budget
9.3/10
Acarent
9.0/10
Hertz
8.8/10
OK Mobility
7.0/10
RIGHT CARS
5.0/10
Thrifty
9.0/10
Caldera
8.5/10
ADDCAR RENTAL
9.0/10
GREEN MOTION
8.3/10
AUTOCANDIA
8.5/10
ABBYCAR
7.7/10
Keddy by Europcar
4.1/10
SK rent
6.4/10
GOLDCAR
7.1/10
Autounion
8.7/10
Rhodium
7.7/10
DRIVE SA
9.0/10
GLOBAL rent a car
6.2/10
Firefly
10.0/10
MONZA
10.0/10
Reviewed: November 3, 2024
pickup at the airport (need to call!!), 2 min drive to the car rental lot. fast processing both at pick up and drop off.
Reviewed: July 20, 2020
The process was very quick, and there was no upselling of insurance.
Reviewed: July 15, 2025
Very good, the rental company drove the car to the airport to pick me up according to the scheduled time.
Reviewed: July 14, 2025
I booked an automatic Volkswagen that could fit three pieces of luggage, but they gave me an Opel that couldn’t even fit two. Alternatively, they offered me an old, manual Opel. Since my luggage didn’t fit, I had no choice but to upgrade the vehicle.
Reviewed: April 26, 2019
I ordered automatic, got manual but that's the only imperfection, everything else was great
Reviewed: July 7, 2025
When picking up the car, the staff clearly explained the process and let me decide. Their attitude was great. During the return, the service was excellent, and the process was completed in under 5 minutes. Overall, the car performed well and was in great condition.
Reviewed: June 25, 2025
Very easy to pick up the car, quick process, and great service.
Reviewed: February 28, 2025
Excellent customer service, our second time renting from them in Chania. Will certainly use them again without hesitation.
Reviewed: September 13, 2024
There are no direct-operated outlets on Crete Island, and this was not disclosed in advance when selecting cars during booking, which resulted in a significant waste of time during pickup.
Reviewed: July 2, 2024
Generally okay but let down over the childs seat. Was offered two different types on collection but didn’t know which type to take as my daughter arrived late that night. Agent advised to take one type but he’d make sure that the other was available to change to that night if needed. On going to change it that night the agent at the desk had no knowledge of it and no alternative car seat. Being over an hour away from Heraklion it would have meant a return two hour trip to switch the next day. Very unimpressive.
Reviewed: April 21, 2025
Everything is good, except the store is not located inside the airport. It's about less than 1km away, and there is a shuttle bus for transfers. However, with dozens of car rental companies at the airport, it's quite surprising that a big company like Europcar does not have an airport branch. That said, the environment of the store outside the airport is much better.
Reviewed: August 11, 2022
Nos cobraron un suplemento porque según ellos el lugar de alquiler estaba cerrado cuando se podrujo un pequeño retraso en el vuelo. Por otro lado, tuvimos que pagar un seguro extra para tener el coche 100% asegurado habiendolo pagando con queeq.com
Reviewed: July 1, 2019
When I arrived at the store, they said I couldn’t rent a car with my driver's license. I have used my Chinese driver’s license, notarized Chinese document, and translation to rent cars abroad at least 10 times, including at least 4-5 times in Europe, and this is the first time I've heard that it can't be used. The staff at the car rental company spent half a day on the phone trying to sort it out, but it still didn't work. It wasted at least 2 hours. From daylight until it got dark, my wife and kids were waiting at the pier, it was a real hassle. Later, I asked at Enterprise and Hertz, and they both said it was fine to rent, but Europcar said it wasn't, which is absolutely terrible.
Reviewed: March 23, 2025
Very good experience with Centauro. Guy at counter was very helpful.
Reviewed: October 7, 2021
Flight was delayed - I had to pick-up car next day due to working hours. Make sure you book car with 12 hours buffer to do not loose the reservation.
Reviewed: June 24, 2021
Very pleasant experience. Car was ok. But stuff was very helpful.
Reviewed: September 22, 2019
The car was new and in good condition. We have got an upgrade since all cars from the requested category were gone. I understand Crete is dusty due to a lot road's being unpaved.But it was not very clean in general. We had to wait for more than an hour at the airport until someone from Centauro came with the shuttle van to takes us. The drop off was very quick with no issues. Refunds of fuel and deposit all ok.
Reviewed: September 7, 2019
The pick up information its not clear enough.
Reviewed: January 2, 2025
The process for picking up and returning the car was smooth, and we received a free upgrade to a newer Nissan SUV, offering excellent value for money.
Reviewed: November 10, 2024
Sehr freundliches Personal. Komplikationslose Rückgabe. Hatte früher schlimme Erfahrungen mit Mietautos in Kreta. Gerne wieder Budget in Heraklion!
Reviewed: July 7, 2024
Acarent were little short of excellent. V good value, efficient and helpful. Only negative was that we were told they were in the terminal but in fact they had a courtesy bus to their depot. Luckily we found it as the airport has scores of car hire desks outside.
Reviewed: July 18, 2024
Overall, I am very satisfied. The car was in good condition, the service was excellent, and they answered all my questions without trying to upsell anything.
Reviewed: May 18, 2024
Very comfortable. When returning the car, just park it in the lot and hand the keys to the office staff. The deposit is reversed immediately.
Reviewed: August 8, 2020
We had booked an SUV but given a smaller car. Tried to swap it for what we had booked but were told we would have to pay an upgrade fee?! The car we were given was not the same class as the car we booked.
Reviewed: May 23, 2019
I’ve got a Hertz profile for insurance requested, yet the counter staff confused the options without giving details. “Take excellent or good”, but no details of the packages. Several hundred dollars were added for fear I wasn’t covered properly
Reviewed: July 17, 2024
The car I rented at Heraklion Airport in Crete was the worst out of the four rentals I had on this trip. The car was small and old, almost like a semi-automatic with very basic features. It only had a radio and nothing else. It didn’t even have automatic headlights. I forgot to turn off the headlights once, and the next morning the battery was dead and the car couldn't start. Even a low-end car from 10 years ago would be better. The staff claimed it was a two-year-old car, but it had over 40,000 kilometers on the odometer, and the paint was cracking. On slopes, you have to press hard on the gas pedal, otherwise, the car would roll back.
Reviewed: March 5, 2024
The car rental company's service was okay! However, I feel that the insurance package provided by our platform has issues. It always seems complicated. This time, my car was scratched by another vehicle, but it wasn't covered in the insurance policy, so I had to pay 610 euros myself. I think it's very troublesome for the platform to provide domestic insurance services due to language barriers, reporting issues, etc. They also advised against buying the rental company's insurance, so I ended up being the guinea pig! It's better to book directly through the official website.
Reviewed: August 16, 2021
The staff at the car rental company were indifferent. After filling out the form, I couldn't get the rental contract and was asked to take photos of the car myself as the contract, recording any damage through photos. The paper contract had no records; they refused to accept a French bank card, claiming it was a debit card, and required me to buy their insurance for 80 euros on the spot. After I presented a Chinese credit card, they questioned what kind of card it was. After I insisted, they finally processed the pre-authorization successfully; There was no assistance throughout the rental process. The first time I took the car, I couldn't start it. After repeatedly asking the staff for help, who were unwilling to move from the booth, I later found out that the car needed to be in neutral (N) to start; They did not inform me about refueling. When returning the car, the same staff asked for the rental contract. I provided the photos, handed the keys, and that was it.
Reviewed: May 31, 2024
The store has a lot of tricks, it feels a bit like a rip-off.
Reviewed: November 8, 2021
I had to provide a credit card for pickup; my EU Master Debit Card was declined, and I had to pay an extra 30 euros to get the car.
Reviewed: September 28, 2021
The car pickup location is extremely hard to find, very hidden and far away. I have rented cars nearly ten times abroad, and this is the first time I encountered a rental company that requires extra attention to the car's interior cleanliness. If they find any trash, water stains, or sand on the seats, they will fine you 80 euros (and even suggest you pay ten euros to wash the car outside before returning it), which adds unnecessary inconvenience to travel. One female staff member had inconsistent car inspection standards, so make sure to take extra photos. The other male staff members were okay. The car was not rented with a full tank, making it difficult to control how much fuel to refill, which is very inconvenient. The rental company tries to scare you by saying local traffic accidents are common to sell insurance and pointed out that off-road scenarios are not covered by insurance. However, many beaches in Crete involve off-road driving; are we supposed to walk there to avoid dehydration!? I suggest avoiding this rental company.
Reviewed: July 19, 2019
We had already paid the rental fee and full insurance in advance. At pickup, one attendant asked us to pay a 730-euro deposit with a credit card or give him 30 euros in cash. We chose to pay the 730-euro deposit with a credit card. The attendant then said the card didn't go through. Another attendant came and demanded an additional 45 euros for windshield insurance before giving us the car. We offered 30 euros, but the original attendant denied asking for money. We were forced to buy the 45-euro windshield insurance. When we asked to cancel the reservation, they said no refunds. This way, we ended up paying more and the rental cost increased by 70%. Surprisingly, the same credit card went through immediately for the 45-euro charge, showing the issue with the deposit was fake.
Reviewed: June 15, 2023
The counter person was really pleasant and took me to the car.
Reviewed: January 28, 2022
On a du attendre la voiture qui venait de l’autre agence en ville. On a perdu 50 min.
Reviewed: October 19, 2014
Initially found the car's lock was broken, but they replaced it with another car on the spot without any extra charge. The staff had genuinely good attitudes.
Reviewed: June 7, 2023
Good car. Could have been easier to find Caldera pickup at arrivals.
Reviewed: September 14, 2020
We specifically booked a “full to full” policy on the car to avoid all the usual scams but were given a “like for like” and, not surprisingly, it was almost empty. We were “helpfully” directed to the adjacent Shell station to fill up where they, not surprisingly, said that they only had the most expensive octane 100 fuel. We found out that this was also priced 20c/ltr above the norm. There is an EKO fuel station within 3km along the road away from the airport but this was, not surprisingly, not mentioned by the Caldera rep. As a result of this scam we paid rip-off prices for a grade of fuel we didn’t need and had to leave over half a tank of fuel in the car - neither of which would have happened if we had been given what we had booked.
Reviewed: January 31, 2023
The staff at the rental agency in Heraklion - Apollo Car Rental - were excellent; friendly and flexible in problem-solving. Also they all had high level language skills not just in English. One felt one ‘was in good hands’.
Reviewed: August 12, 2022
Az autó jó állapotvan volt, kivéve az ablaktörlő lapátokat. Szeles időben, a tengerparton kellett volna használni, de annyira csíkozott, hogy csak benzinkutaknál tudtam takarítani a szélvédőt.
Reviewed: October 18, 2019
When I made reservation I reserve car VW Passat ESTATE or similar, because we are 5 persons and quite many luggages so we need space. What we get was maybe from next car group, but car space was small. There was quite big Work to get all luggages fit to given car. + we have babycarries also. So, im disapointed because car space was not what we expected!!!!
Reviewed: September 24, 2019
We received a new Opel which was great. The representative told us to take pictures of any damage rather than come out and inspect it with us. There were no issues at drop off with the damage we saw at pickup. They charge an extra fee for offhour drop off at the airport despite that there were multiple representatives who were already at the counter when we arrived to drop off the car. We also had to wait for them to go to the parking lot and inspect the car.
Reviewed: September 17, 2019
Car was clean and reliable but reasonably old and had some damage to it
Reviewed: July 11, 2019
No problems at all. Car was excellent condition and worked perfectly. Only little bit comment about finding chania airport office, no signs where to walk.
Reviewed: October 27, 2020
Despite I'm sure I listed my flight number, no staff was in the terminal as my flight was delayed. We called them and they promised to pick us up in 10 minuttes. It took 45 minuttes and 3 phone calls. If they had told me that the office was just 500 meters away I had gladely walked to them.
Reviewed: November 2, 2019
Great staff,very helpful and no pressure selling of additional insurance - made a nice change! Car was fine and damage was fully identified prior to start of hire. Nothing major just a number of dents which had no effect on its purpose. Would recommend.
Reviewed: October 5, 2019
Abbycar were fantastic, we rented 3 cars from them for our family holiday. The counter staff were friendly, professional and very helpful, even through all of our questions and changes to the contracts in terms of additional drivers and different drop offs.. Our cars were not new and had some small scratches but all was noted down and we had no problems at drop off, both pick up and drop off were a quick and smooth process. Their location is just outside of the airport 2 minutes walk to the left. Thank you Abbycar, especially the fantastic counter staff for a friendly, good and professional service.
Reviewed: September 24, 2019
Voiture non conforme à la réservation mais véhicule du même type ( fiat panda recu alors que le véhicule commande était une Toyota aigo) Lors de la récupération du véhicule le personnel voulait le vendre leur assurance et était très insistant à ce sujet malgré mon refus Quand j'ai retourne le véhicule ils avaient l'air déçus qu'il n'y ai aucune marque à me facturer
Reviewed: September 22, 2019
Abby Car was great. East Rent was no help. Great car. Terrible communication between Easy and us. Did not know where Abby was located and had no help from Easy. Stood at Arrivals for an hour running around looking forvhelp.
Reviewed: September 10, 2019
I was told on arrival that my card wasn't valid and I'd have to provide a €300 cash deposit along with a €180 admin charge. The car provided was not the one I ordered on the website but was a high mileage wreck with lots of scratches and dents. The air con didn't work and more worryingly the brake fluid light kept coming on. On returning the car the staff weren't interested in my complaints.
Reviewed: October 1, 2019
I've had to mark everything as 'Terrible' because, despite booking a VW Polo (automatic) or equivalent 9 months in advance of my arrival, no suitable car was available on the day. I was told that if I wanted an automatic car (which obviously I did as that's what I'd booked) I could either have a Smart car (wouldn't fit my luggage) or a Mercedes Vito (7 seater minibus). Obviously neither were suitable. I was told I'd have to wait until the next day for a suitable car - also not acceptable as my resort was a 1 hour drive from the airport. I was eventually offered a choice of 3 larger manual cars. Of course, I was forced to accept one - a battered up old Ford Focus. What a treat, thanks Keddy by Europcar. I don't drive a manual car at home so wasn't keen on doing so in a foreign country - hence I'd booked an auto. The company was not willing to compensate us financially as the Focus was in a higher bracket to a Polo. Hardly a benefit when you want a small car you can swing through the tight roads and park without fear. Needless to say I didn't get the use out of the car that I expected, as I wasn't comfortable driving it...
Reviewed: June 10, 2019
The car was not what we had booked. Although a bigger model the car was not in good mechanical condition and struggled with the hills in Crete. When we collected the car it had almost no petrol and we had to find a petrol station within a couple of miles of the airport. This was not what we were expecting as we'd been told it was a full-to-full fuel policy.
Reviewed: April 26, 2019
Car was too small for a family of 5 with associated luggage boot space wasn’t enough
Reviewed: September 10, 2018
The service was arrogant, inefficient, and they rudely pressured us into buying the company's full insurance.
Reviewed: August 16, 2019
The car given appeared to be the worst one at the pick up location. Dinted panel, holes in the upholstery. Seemed like an old car.
Reviewed: August 15, 2019
Not impressed with Goldcar, their staff was not so interested in servicing the customers. Car was so so.
Reviewed: August 2, 2019
The computer systems didn't work, so we waited for a long time to pick up the car. The meeting point is hard to find, you need to wait in the sun. The tank wasn't full as in the contract specified. They advertise with a Nissan Qasqai but they gave me a Suzuki Vitara, even if two Nissan were free, they said they were "reserved". Probably because I didn't buy their insurance.
Reviewed: June 13, 2019
The credit card deposit was charged instead of only blocking. Now I have to pay the bill and so far the value have not been returned. I'm in contact with my bank to try to avoid paying the value. Besides that, the guy on the pickup was aggressively trying to push their insurance telling horror stories about how easily I could damage the car. This created an unnecessary bad experience.
Reviewed: June 11, 2019
Instructions on how to find it were not clear and really they should have someone at the airport with a sign at all times (our flight was delayed). There was a large additional fee for no-risk cover and the woman serving us did not explain it well - wish I could have known about that in advance. The fuel hold also was not removed and there was a huge queue. We were offered an upgraded car which was great, and we loved the vehicle.
Reviewed: June 11, 2019
no sign of goldcar rep in terminal, would have been helpful to be told to look for their minibus in car park before arrival
Reviewed: August 9, 2019
They did not try to sell any extra insurance which was good, very friendly staff and no waiting around, They use drop off system that worked like clockwork, once we found the guy picking us up. The car was not brand new but was clean and everything worked. They were quite a small operation which helped re waiting time but not much choice of cars if that is important to you. Would use again.
Reviewed: July 23, 2019
They gave me a car slightly smaller than what I booked - Hyundai i10 instead of Toyota Yaris. I also didn't like that the fuel tank was not full and they told me to bring it back with about the same fuel level - very bad practice.
Reviewed: August 4, 2019
Je ne recommande pas, décevant à 100% !!!! On a pas eu de Ford fiesta mais une nissan sans explication. C’etait écrit aéroport et ce n’est pas le cas, il faut prendre une navette !!! On a payé une caution astronomique que l’on va nous rendre sous 20 à 30 jours !!!!!! Insupportable L’accueil nul de chez nul
Reviewed: May 10, 2019
Rhodium is basically gold car & pick up location is NOT in the terminal. You have to call for a pick up.
Reviewed: July 25, 2019
Personnel agreable et efficace. Pas de surprise. Voiture correspond aux attentes.
Reviewed: July 10, 2019
Il faut que l'endroit où on vient nous chercher soit plus visible et indiqué : par exemple dire "aller sur l'abri bus près des kiosques de location" et sur cet abri mentionner : "navette pour la location global rent du site Internet EasyRentCars" La carte Visa premier n'est pas acceptée pour la caution et une assurance de 150€!!! a dû être payée donc des frais importants supplémentaires !
Reviewed: May 24, 2019
All went smoothly and I was pleasantly surprised not to be harassed about excess insurance. Two issues though, directions to global’s office were very poor, and the car had rusty small dents on 3 of the 4 corners, plus a broken wing mirror. Neither the rep or I spotted the latter but fortunately I took photographs which seemed to prove a lifesaver. I got the impression that without that proof I would have been charged. I can’t help feel suspicious, why was the mirror not repaired and why did this damage not appear on the initial paperwork? How many customers have been charged for damage which has not been repaired?
Reviewed: May 13, 2019
Perdu en sortant de l aéroport ,on ne savait pas ou récupérer la voiture(on a tourné 1 heure sur le parking des loueurs) pas de bureau,obligé de téléphoner pour avoir quelqu un.Voiture conforme à ce que nous avons loué mais sièges sales(tache de sel)voiture toutes rayées et abîmées
Reviewed: May 1, 2019
Voiture avec 143000 km, voiture sale à l’interieur, les freins sautaient, l’alignement n’était pas adéquat, la voiture tirait vers la gauche. Nous avons été déçu.
Reviewed: September 2, 2018
Like: Easy pickup and drop off, no waiting. Car was clean and good condition and easy to drive.
Dislike: Would be helpful if the staff fit the infant car seat.
Reviewed: March 31, 2014
Excellent service. Someone was there to pick us up at the airport, even though it was past 10 PM. Our travel companions were amazed.
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