Functional basic vehicle for a good value price

The car was an old Ford and consumed a lot of fuel. They tried to upsell insurance once. When returning the car, the staff just gave it a quick check without being too strict. During pickup, they provided a small card explaining that minor scratches within the card's area didn't need to be noted. For fuel, you return the car with the same amount as when you picked it up, no need to fill it completely.

Processing speed was average, no unnecessary sales talk, no forced upgrades, was given a GLB200, very new car.

The whole process was smooth, efficient and very quick. We had to pay an out of hours fee which we hadn’t expected, but everything else was perfect.

Very clear and honest booking process. We also saved some money through QEEQ.COM re-booking on our behalf to get a lower price, which is an excellent service. We had an issue when we realised that my husband did not have his credit card, which QEEQ dealt with promptly and efficiently. They were really helpful - great customer service. Will definitely use again!

When searched for car we set SUV as a criteria and this vehicle showed up. Unfortunately, it was not SUV, Alamo didn't have SUV whatsoever. We ended up paying double price for an ordinary car and it was a different car in any case. All they had a type of car on their booking and no mention of SUV. I feel robbed.

Alamo continues to exceed my expectations by always delivery the car that I have booked and dreamed of driving! Amazing service that was swift and fuss free! No hard selling of insurance and the staff at the car pick up area and drop off were literally the most relaxed and casual!

Price drop protector could be better by providing more active updates!